Converged Communication Solutions Privacy Notice

Converged Communication Solutions Limited

Last Reviewed: 25 July 2026
Next Review Date: July 2027

Introduction

Converged Communication Solutions Limited (“Converged”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, store and protect personal information when you engage with us, use our services, visit our website, contact us, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

For the purposes of data protection legislation, Converged Communication Solutions Limited is the Data Controller of the personal information described in this notice.

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Information We Collect

The personal information we collect depends on the nature of our relationship with you.

Contact Information

We may collect:

• Name
• Job title
• Company name
• Business address
• Telephone number
• Email address

Information We Collect

The personal information we collect depends on the nature of our relationship with you.

Contact Information

We may collect:

• Name
• Job title
• Company name
• Business address
• Telephone number
• Email address

How We Collect Personal Data

We collect information:

• Directly from you
• Through our website
• Through telephone and email correspondence
• During the provision of our services
• Through support requests and ticketing systems
• Through contracts and commercial agreements
• From publicly available sources where appropriate
• From authorised representatives of organisations we work with

How We Use Your Information

We use personal information to:

Deliver Services

• Provide IT support and managed services
• Deliver telephony, connectivity and cyber security services
• Manage customer accounts
• Resolve support issues
• Fulfil contractual obligations

Operate Our Business

• Manage customer and supplier relationships
• Produce quotations and invoices
• Administer contracts
• Maintain accurate records
• Monitor service quality and performance

Meet Legal and Regulatory Obligations

• Comply with applicable laws and regulations
• Respond to lawful requests from regulators or authorities
• Protect our legal rights and interests

Improve Our Services

• Conduct service reviews
• Analyse trends and usage data
• Improve customer experience
• Develop and enhance our service offerings

Marketing Communications

We will only send marketing communications where permitted by law or where we have obtained the necessary consent:

• Products and services
• Industry updates
• Company news
• Events and webinars

You may unsubscribe from marketing communications at any time.

Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

Contractual Necessity

Where processing is necessary to provide services or fulfil contractual obligations.

Legal Obligation

Where we are required to process information to comply with applicable laws or regulations.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.

Consent

Where consent is required by law, we will obtain it before processing your data and you may withdraw consent at any time.

Data Sharing

We do not sell personal information.

We may share personal data with trusted third parties where necessary, including:

• Technology suppliers
• Cloud service providers
• Professional advisers
• Auditors
• Regulatory bodies
• Law enforcement agencies where legally required

All third-party providers are required to maintain appropriate security controls and process information only in accordance with applicable laws.

Systems and Service Providers

To support the delivery of our services, personal data may be processed using business systems including:

• Microsoft 365
• SharePoint
• ConnectWise
• Datto
• Security monitoring and protection platforms
• Other approved business applications

Access to information is restricted to authorised personnel who require access to perform their duties.

InternationalTransfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

These safeguards may include:

• UK-approved International Data Transfer Agreements (IDTAs)
• Adequacy decisions
• Standard contractual clauses
• Equivalent legal protection mechanisms

Data Security

We take information security seriously and implement appropriate technical and organisational measures to protect personal information.

These measures include:

• Multi-factor authentication
• Role-based access controls
• Encryption
• Secure backup solutions
• Network security monitoring
• Vulnerability management
• Staff security awareness training
• Regular security reviews

Despite our efforts, no method of transmission over the internet can be guaranteed to be completely secure. We therefore encourage users to take appropriate precautions when sharing information electronically.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce contractual rights

To exercise any of these rights, please contact:

privacy@converged.co.uk

We may require proof of identity before processing requests.

Cookies

Our website uses cookies and similar technologies to improve functionality, user experience and website performance.

For further information, please refer to our Cookie Policy.

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Complaints

If you have concerns about how we handle your
personal information, we encourage you to contact us first so we can
investigate and resolve the matter.

Email: privacy@converged.co.uk

You also have the right to lodge a complaint
with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ICO Website

Changes to this Privacy Notice

We may update this Privacy Notice from time to
time to reflect changes in legislation, business practices, technologies or
services.

The latest version will always be available on
our website, and the review date shown at the top of this notice will be
updated accordingly.