Careers at Converged At Converged our business is all about creating and maintaining connections. It’s no surprise that this extends to human connections too. Our teams of humans all bring something different to the mix. What could you add?
Fancy yourself as our next Craig (networking master), Alex (tech pro) or Nicola (cyber defender)?
Connect and tell us why you think you could be the next superstar to join our growing team.
Although we’re not actively recruiting at the moment, we are always happy to hear from motivated individuals who are willing to learn and go the extra mile for our clients. If you feel you’d be a great addition to our team, tell us why by emailing hr@converged.co.uk and remember to attach your CV.
Current Vacancies
1st Line Support Engineer
AberdeenClosing Date: 30-11-2025
Network Engineer
AberdeenClosing Date: 30-11-2025
1st Line Support Engineer
AberdeenClosing Date: 30-11-2025
Vacancy: 1st Line Support Engineer
Contract: Permanent
Salary: Competitive
Hours: 35 hours per week
Location: Aberdeen
Closing Date: 30th November 2025
ABOUT CONVERGED
Converged is growing – and we’re expanding our network to offer customers more choice, more products, and the same high-quality service we’re known for. We deliver exceptional experiences in connectivity, telephony, IT support, and IT security.
Our people are central to our success. Working with us means playing a key role in shaping our customers’ experience and driving our continued growth. You’ll work closely with customers, providing outstanding service and solutions that make every interaction feel valued and personal.
We want you to innovate, collaborate, and grow your potential – increasing your professional bandwidth as part of a supportive and ambitious team.
WHAT WE’RE LOOKING FOR
We believe that success comes from teamwork and consistently delivering excellent customer experiences. At Converged, we expect our people to:
- Work hard, stay positive, and enjoy what they do.
- Represent Converged as an ambassador for quality and professionalism.
- Embrace change as part of growth.
- Strive to achieve both personal and team goals.
- Collaborate openly and contribute to our shared success.
THE ROLE
As a 1st Line Support Engineer, you will be the first point of contact for our customers, providing technical support and assistance across a range of IT, network, and telephony services. You’ll log, diagnose, and resolve technical incidents, ensuring that every customer receives a prompt, professional, and friendly response.
This is an ideal opportunity for someone early in their IT career or looking to build on existing technical experience in a dynamic and supportive environment.
KEY RESPONSIBILITIES
- Act as the first point of contact for incoming support requests via phone, email, and ticketing system.
- Accurately log, prioritise, and manage incidents and requests in line with SLAs.
- Troubleshoot and resolve 1st line technical issues relating to hardware, software, networking, and telephony.
- Escalate complex incidents to network engineers or specialist teams where appropriate, ensuring clear handover and communication.
- Maintain proactive communication with customers throughout issue resolution.
- Assist in monitoring network and system alerts, responding promptly to potential service interruptions.
- Contribute to the maintenance of support documentation and internal knowledge base.
- Support on-site activities where required and participate in the team’s on-call rota.
- Follow company policies and standards including Cyber Essentials Plus and GDPR compliance.
ABOUT YOU
- Minimum 1 year of experience in a 1st line or service desk support role (or relevant IT experience).
- Good understanding of basic networking principles (DNS, DHCP, IP addressing, etc.).
- Familiarity with Microsoft Windows, Office 365, and general desktop support.
- Experience working with ticketing and remote support tools.
- Excellent problem-solving and communication skills – both written and verbal.
- Strong customer service mindset with the ability to remain calm under pressure.
- Team-oriented, proactive, and eager to learn new technologies.
- Relevant IT certifications such as CompTIA A+, Microsoft, or Cisco CCNA (advantageous but not essential).
- Full UK driving licence preferred.
WHY JOIN CONVERGED?
- Health & Wellbeing: Private family medical and dental insurance.
- Generous Leave: 6 weeks annual leave and flexible working options for genuine work-life balance.
- Professional Growth: We support and promote ongoing professional development.
- Vibrant Culture: A dynamic, innovative, sustainable, and growing business.
EQUAL OPPORTUNITIES
We’re committed to building an inclusive culture where everyone can succeed. We welcome applications from all backgrounds and are proud to be an Equal Opportunities employer.
READY TO BE PART OF OUR JOURNEY?
If you’re passionate about technology, thrive on delivering outstanding customer experiences, and want to grow your career in a forward-thinking business, we’d love to hear from you.
If you’d like to find out more please submit your CV to hr@converged.co.uk.
Network Engineer
AberdeenClosing Date: 30-11-2025
Vacancy: Network Engineer
Contract: Permanent
Salary: Competitive
Hours: 35 hours per week
Location: Aberdeen
Closing Date: 30th November 2025
ABOUT CONVERGED
Converged is growing – and we’re expanding our network to offer customers more choice, more products, and the same high-quality service we’re known for. We deliver exceptional experiences in connectivity, telephony, IT support, and IT security.
Our people are central to our success. Working with us means playing a key role in shaping our customers’ experience and driving our continued growth. You’ll work closely with customers, providing outstanding service and solutions that make every interaction feel valued and personal.
We want you to innovate, collaborate, and grow your potential – increasing your professional bandwidth as part of a supportive and ambitious team.
WHAT WE’RE LOOKING FOR
We believe that success comes from teamwork and consistently delivering excellent customer experiences. At Converged, we expect our people to:
- Work hard, stay positive, and enjoy what they do.
- Represent Converged as an ambassador for quality and professionalism.
- Embrace change as part of growth.
- Strive to achieve both personal and team goals.
- Collaborate openly and contribute to our shared success.
KEY RESPONSIBILITIES
Daily Operations:
- Manage tickets and event monitoring tools to ensure timely resolution in line with SLAs.
- Escalate issues / requests where appropriate and follow through to completion to ensure customer satisfaction.
- Comply with company policies and standards, including Cyber Essentials Plus and GDPR requirements.
- Maintain up-to-date technical knowledge through vendor training, certifications, and industry developments.
Pre-sales Support:
- Collaborate with the sales team to understand customer requirements and design viable technical solutions.
- Contribute to proposals by creating technical documentation and bills of materials.
- Assist with provision of internal training to develop our teams understanding of the technical benefits of our solutions and any supplier specific variations.
- Provide technical guidance during bid/tender processes and customer meetings.
- Document solutions and maintain accurate technical records.
Network Connectivity:
- Assist in delivery and commissioning of network connectivity services.
- Configure, maintain, and support routers, switches, and related network devices.
- Implement and manage firewalls across multiple vendors.
- Design, deploy, and support wireless networks for customers.Customer Support
- Provide on-site and remote support for both internal and external customers.
- Diagnose and resolve faults promptly, using root cause analysis to prevent reoccurrence.
- Maintain clear, proactive communication with the customer throughout the support process.
- Ensure service levels consistently meet or exceed agreed SLAs.
- Accurately log, monitor, and update all support activities in company systems.
- Participate in an on-call rota to provide out-of-hours support and fault resolution.
- Contribute ideas for improving support systems and processes.
ABOUT YOU
- Minimum 2 years’ experience in a similar technical or network engineering role.
- Strong knowledge of networking principles and solutions.
- Hands-on experience with equipment from Cisco, Juniper, Meraki, Palo Alto, and Ubiquiti (APs, switches, and firewalls).
- Solid understanding of relevant hardware and software technologies.
- Keen interest in developing broader IT knowledge.
- Excellent attention to detail, process discipline, and time management.
- Strong communication and interpersonal skills with colleagues, suppliers, and customers.
- Self-motivated, inquisitive, and collaborative.
- Relevant certifications such as Cisco CCN
WHY JOIN CONVERGED?
- Health & Wellbeing: Private family medical and dental insurance.
- Generous Leave: 6 weeks annual leave and flexible working options for genuine work-life balance.
- Professional Growth: We support and promote ongoing professional development.
- Vibrant Culture: A dynamic, innovative, sustainable, and growing business.
EQUAL OPPORTUNITIES
We’re committed to building an inclusive culture where everyone can succeed. We welcome applications from all backgrounds and are proud to be an Equal Opportunities employer.
READY TO BE PART OF OUR JOURNEY?
If you’re passionate about technology, thrive on delivering outstanding customer experiences, and want to grow your career in a forward-thinking business, we’d love to hear from you.
If you’d like to find out more please submit your CV to hr@converged.co.uk.
