By Graeme Gordon, CEO of Converged Solutions Group
Resilience was undoubtedly the key theme for the cyber industry in 2025.
Organisations were urged to move away from the assumption that their environments are impenetrable and instead told to accept the reality that breaches will happen. They were also advised to shift their defences to a layered strategy, adopting technology and processes to minimise the impact of attacks and safeguard their recovery.
But when it comes to achieving true ‘business resilience’ a company’s policies and controls can’t stop at cyber.
Last year the world witnessed outages at AWS and Vodafone that rippled across organisations bringing their operations to a halt.
These incidents were not malicious, but their impacts were severe, demonstrating that operational disruption can be just as damaging as a cyber attack, which means they can’t be overlooked when organisations are enhancing their resilience.
True business resilience means preparing for all forms of digital disruption. For many, this requires a more consolidated and accountable approach to managing their digital estate.
Achieving resilience in complex digital environments
Today’s digital environments are sprawling and complex, spanning cloud platforms, IT systems, Operational Technology, electronic security systems, on-premises platforms and connectivity solutions.
However, when multiple providers are responsible for the different elements making up a business’s digital environment, it becomes extremely difficult to maintain visibility and achieve resilience. Accountability becomes unclear, and there is no single lens covering the entire digital estate.
Last year’s AWS outage provided a clear example of this challenge.
The incident impacted approximately 70,000 organisations globally and many did not realise they were vulnerable until hidden dependencies, such as their third-party SaaS providers and partner APIs built on AWS, ground to a halt.
For these businesses, recovery was slow because they lacked consolidated visibility across their disconnected digital dependencies.
Without clear ownership across the estate, incident response becomes fragmented, slowing recovery and increasing operational risk.
In contrast, when organisations adopt a consolidated operating model, working with a single strategic technology partner capable of supporting the entire digital infrastructure, they gain greater consistency, visibility and accountability across all assets.
Consolidation to drive resilience and efficiency
A consolidated provider provides end-to-end oversight across the digital environment, reducing coverage gaps and ensuring assets are monitored and managed through a unified operational view.
Clear accountability removes ambiguity during incidents, enabling faster, more coordinated response when disruption occurs.
With deployments designed, delivered and supported under a unified model, organisations benefit from a deeper understanding of their environment. This reduces the risk of unknown systems, limits visibility gaps and ensures dependencies are clearly understood when outages or incidents occur, enabling teams to mitigate their operational impact more effectively.
This approach also streamlines commercial management: one invoice, one contract, one point of contact, and a closer working relationship that adapts seamlessly as business needs evolve.
Business resilience and efficiency remain top priorities for all leadership teams. By consolidating oversight of their digital estate under a single accountable partner, organisations can improve visibility, strengthen resilience and simplify management across multiple environments.
This provides organisations with one dedicated and coordinated team overseeing connectivity, IT, cyber and physical security, ensuring every component of the digital estate is monitored, managed and protected by experts with deep end-to-end operational understanding of the environment.
About the Author
Graeme Gordon is CEO of Converged Solutions Group, where he leads a portfolio of specialist businesses delivering connectivity, IT, cyber and security services across the UK. With over 30 years’ experience in the technology sector, he has held senior leadership roles and a number of chairmanships spanning trade, education and economic development organisations. Graeme works closely with customers to understand operational needs, simplify complex digital environments and strengthen business resilience.
