Vacancy: General Office Administrator

Contract: Permanent

Salary: Competitive

Hours: 35 hours per week

Location: Aberdeen

Closing Date: April 2026

 

ABOUT CONVERGED

Converged is growing – and we’re expanding our network to offer customers more choice, more products, and the same high-quality service we’re known for. We deliver exceptional experiences in connectivity, telephony, IT support, and IT security.

Our people are central to our success. Working with us means playing a key role in shaping our customers’ experience and driving our continued growth. You’ll work closely with customers, providing outstanding service and solutions that make every interaction feel valued and personal.

We want you to innovate, collaborate, and grow your potential – increasing your professional bandwidth as part of a supportive and ambitious team.

WHAT WE’RE LOOKING FOR

We believe that success comes from teamwork and consistently delivering excellent customer experiences. At Converged, we expect our people to:

• Work hard, stay positive, and enjoy what they do.
• Represent Converged as an ambassador for quality and professionalism.
• Embrace change as part of growth.
• Strive to achieve both personal and team goals.
• Collaborate openly and contribute to our shared success.

The General Office Administrator provides essential administrative, organisational, and operational support across the management team within a fast-paced technology environment.

This role enables smooth day-to-day operations, supports effective communication between departments, and assists with administrative tasks that allow managers to focus on strategic and technical priorities.

KEY RESPONSIBILITIES

Office & Communications Management

• Serve as the first point of contact for internal and external enquiries.
• Monitor shared mailboxes and ensure queries, approvals, and renewals are actioned or escalated promptly.
• Schedule meetings, prepare agendas, and take accurate minutes.
• Arrange travel, accommodation, and assist with company events.

Sales & Finance Administration

• Convert approved quotes into sales orders and set up recurring agreements.
• Assist with supplier pricing, quote preparation, and order processing.
• Track licence renewals (Palo Alto, Forcepoint, SSL) and support monthly updates to customer agreements.
• Log customer service tickets and provide non-technical updates.

Cross-Team Support

• Provide administrative support across Management, Finance, Sales & Marketing, Cyber, and Technical teams.
• Support HR with onboarding, training logs, and certification tracking.
• Assist with installation and maintenance scheduling for clients.
• Manage deliveries, supplies, and office maintenance requests.

ABOUT YOU

Skills & Experience

• Previous experience in an administrative, coordination, or operations support role — experience in a managed services or technology environment is a strong advantage.
• Hands-on experience with ConnectWise Manage or a similar PSA platform is desirable but not essential.
• Strong organisational skills with the ability to manage multiple priorities simultaneously and to deadlines.
• High attention to detail, particularly around data quality, financial settings, and billing accuracy.
• Confident working with Microsoft Office 365, including Excel for reporting and data management.
• Clear and professional communication skills — written and verbal — across a range of internal and external audiences.
• Experience of quotation generation and job or project administration is advantageous.

Attributes & Approach

• Highly organised and self-motivated, able to manage a busy, varied workload without close supervision.
• A natural coordinator who takes satisfaction from keeping things running smoothly and on time.
• Proactive and forward-thinking — spots issues before they become problems and acts without being prompted.
• Collaborative team player who communicates openly and builds strong working relationships across departments.
• Takes pride in accuracy and data quality.
• Curious and willing to learn — open to developing knowledge of technical concepts and new systems as the business evolves.

WHY JOIN CONVERGED?

• A varied role across a growing, multi-company technology Group.
• Competitive salary and benefits package.
• Hybrid working arrangements.
• Genuine scope to grow within the Group as the business develops.
• A collaborative, people-first culture where your contribution is recognised.

EQUAL OPPORTUNITIES

We’re committed to building an inclusive culture where everyone can succeed. We welcome applications from all backgrounds and are proud to be an Equal Opportunities employer.

READY TO BE PART OF OUR JOURNEY?

If you’re passionate about technology, thrive on delivering outstanding customer experiences, and want to grow your career in a forward-thinking business, we’d love to hear from you.

If you believe you have the skills and experience we’re looking for and would like to join our dynamic team, please submit your CV to hr@converged.co.uk.